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Kopaloo · 11-08-2010, 11:59

Hard to believe?? Customer Services from the dark ages!!

When I Requested how to make a complaint I was told to go on line.Its almost impossible and not exactly user friendly.

Presently awaiting two management callbacks- One promised within the hour!!!! Last night
was without internet for nearly 12 weeks until I employed an IT engineer who immediately diagnoised a an cable link problem!!!

I have been told that unless you continue to contact NTL will assume its been fixed.

Equally with my TV freezing. Although in this case I was deducted 50% of the cost after telling them I had got through half of the film. Almost laughable

Does anyone know a number I can call where it is possible to speak with a manager who has some authority to make a co-ordinated and rational response to problems!!!!

Many thanks

11-08-2010, 11:59	#198
Kopaloo cf.member Join Date: Aug 2010 Posts: 2	Re: ntl complaints procedures. Hard to believe?? Customer Services from the dark ages!! When I Requested how to make a complaint I was told to go on line.Its almost impossible and not exactly user friendly. Presently awaiting two management callbacks- One promised within the hour!!!! Last night was without internet for nearly 12 weeks until I employed an IT engineer who immediately diagnoised a an cable link problem!!! I have been told that unless you continue to contact NTL will assume its been fixed. Equally with my TV freezing. Although in this case I was deducted 50% of the cost after telling them I had got through half of the film. Almost laughable Does anyone know a number I can call where it is possible to speak with a manager who has some authority to make a co-ordinated and rational response to problems!!!! Many thanks