Quote:
Originally Posted by tvtimes
I know what you mean but all i was saying is reps are capable of being short and abusive when unprovoked. The OP said that they were polite yet some on this thread are basically calling them a liar and saying they must of provoked them some how which is not always the case. For all they know the rep could have had a really bad call previously and took it out on the OP.
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Any rep that behaves like that is in the wrong job, because to act in such a way is totally unacceptable and unproffesional so they should be looking elsewhere for a job in a different type of position.
If you have a bad call you go for a coffee or a toilet break and you never take it out on the customer as your manager should give you a reprimand or warning for such conduct.