Quote:
Originally Posted by martyh
The problem is that when someone phones cs ,any cs ,not just VM ,there is usually something wrong ,a billing error ,or a fault maybe ,this usually means that the cs rep is on the wrong end of someones bad mood from the get go ,and believe me some people are naturally rude and arrogant even when being normal ,i deal with people like these every single day ,and before you ask no i don't work for a cs company ,i fit windows for a double glazing company .
A cs rep does not have to put up with people who are rude,abusive and arrogant any more than you or i.
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I know what you mean but all i was saying is reps are capable of being short and abusive when unprovoked. The OP said that they were polite yet some on this thread are basically calling them a liar and saying they must of provoked them some how which is not always the case. For all they know the rep could have had a really bad call previously and took it out on the OP.