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HRDTRiumph · 02-08-2010, 15:28

I had a very useful discussion with Virgin customer service; Donna was very helpful.....ticket number 5142225 refers.

As the initiator of this thread you will note that I have been unable to access the pop3 mail server since 9th July.

I also discovered today whilst investigating my connections that I had an email address unknown to me.

It turned out that when I moved home and changed to a new account in December 2009 my original email address held since 2001 was NOT migrated. In fact a mistake was made and three email addresses not known to me were allocated to my current account on 1st May 2008.

I have been assured that "IT" will complete the migration process on or before 15th August so I will have to be patient and continue to use the web mail service.

I hope this helps other fellow sufferers!

02-08-2010, 15:28	#9
HRDTRiumph cf.member Join Date: Nov 2009 Posts: 17	Re: Orphanned email Account I had a very useful discussion with Virgin customer service; Donna was very helpful.....ticket number 5142225 refers. As the initiator of this thread you will note that I have been unable to access the pop3 mail server since 9th July. I also discovered today whilst investigating my connections that I had an email address unknown to me. It turned out that when I moved home and changed to a new account in December 2009 my original email address held since 2001 was NOT migrated. In fact a mistake was made and three email addresses not known to me were allocated to my current account on 1st May 2008. I have been assured that "IT" will complete the migration process on or before 15th August so I will have to be patient and continue to use the web mail service. I hope this helps other fellow sufferers!