Cable Forum - View Single Post - WOW! Indian Virgin Technical Support are terrible! (and FTP access)

Chrysalis · 01-08-2010, 11:34

I can only say based on my own expierence.

my experience is that I struggle to understand indian based tech support and they defenitly struggle to understand me and ask me things like how to spell my name a very well known english name 'chris'. I find myself having to repeat things again and again.

Then of course I have to back up what ohers have said in regards to the rigidly sticking to scripts, VM probably see this as a good thing as companies love scripts. But it only results in failure demand (customers phoning back again) which eans the call centre demand is not all true demand.

A recent conversation with the CEO office they asked me to use tech support first before contacting them again and I gave my reason why I went straight to the CEO office on the complaint mainly in that I had no faith in tech support resolving it for the reasons above.

I have noticed indian based tech support for other companies can be superior to VM's so at least part of it is probably down to training, but I feel I would rather be in a queue for uk support then someone answering fast halfway round the world.

01-08-2010, 11:34	#32
Chrysalis VMNG300 FTW!!!! Join Date: Sep 2003 Location: Leics Age: 33 Services: M+ TV 30mbit BB - VMNG300 Basic Phone Posts: 9,808	Re: WOW! Indian Virgin Technical Support are terrible! (and FTP access) I can only say based on my own expierence. my experience is that I struggle to understand indian based tech support and they defenitly struggle to understand me and ask me things like how to spell my name a very well known english name 'chris'. I find myself having to repeat things again and again. Then of course I have to back up what ohers have said in regards to the rigidly sticking to scripts, VM probably see this as a good thing as companies love scripts. But it only results in failure demand (customers phoning back again) which eans the call centre demand is not all true demand. A recent conversation with the CEO office they asked me to use tech support first before contacting them again and I gave my reason why I went straight to the CEO office on the complaint mainly in that I had no faith in tech support resolving it for the reasons above. I have noticed indian based tech support for other companies can be superior to VM's so at least part of it is probably down to training, but I feel I would rather be in a queue for uk support then someone answering fast halfway round the world.