I think we as the consumer, have a right to enforce a verbal agreement. I think the person dealing with you should give their full name or employee number or whatever id they care to use to uniquely identify themselves,
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A copy of the conversation or deal should be sent via email to your email address of your choosing and if you are near the PC at the time you can read the deal and confirm, that becomes legally binding to them and they have to adhere to that deal.
I challenge Mr Branson and virgin media to apply this idea, to show the customers past present and future you will be true to your word
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Under the distance selling act I think you have a cooling off period, even if you sign the contract, although virgin will try to persuade the person with more false, deniable deals, if that doesn't work they will try to intimidate the person by giving incorrect information about your obligation to their contract; even though its based on deceit; way to go Mr Branson, you employ some really nice sales people...
NOT.
My friend has spent the best part of last night and early morning trying to work out what virgin have charged her for and how. The call centre customer service person blatantly lied and created multiple fake reasons for the cost, she couldn't believe this incompetent fool was even employed by virgin as a customer services rep. In the end she just disconnected the call out of frustration.
She's worked it all out now, all she has to do now is explain to
Fraggle Rock < (New name for Virgin Non-customer services) (VNCS) what they have done and how to rectify it.
So to summarise, keywords that describe virgin:
- Deceitful - vncs lie blatantly because they haven't got a clue what they are doing!!!
- Incompetent - they haven't got a clue how they charge you so can't explain it clearly - this is meant to be like this to confuse you the customer.
- Con-artists - they tell you you are getting one thing but give you something different and less.
- Fraudulent - They take money that is not there's to take and obtain it through lies and deceit and misinformation.
- Unprofessional - What the verbally agree they don't do, they don't keep detailed correct notes, they don't admit they promised you something apologise and give you what you agreed.
- Disrespectful - See all of the above, respect and common decency is something all customers should be given.
I don't tar all employees with these company attributes, I tar virgin, how you act under its banner is up to you.