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darkan9el · 29-07-2010, 22:35

I'm so glad I read these forums, Customer services (that term is used very loosely) seem to promise the earth and because of peoples apathy get away with removing any verbal agreements.

Well I will not be using a Virgin media, they are con artists, which is a shame as I used to have NTL and didn't have a jot of trouble, no billing errors, nothing, my BB was rock solid and I got what I agreed.
Since then the sharks have obviously moved in. If these people who take the calls can't have the decency to uphold their verbal agreements they shouldn't be taking calls.

People, if you really have to have Virgin, record the conversation, ask for that deal in writing and read the contract cover to cover, don't sign and make amendments based on the verbal agreement, photocopy it and send it back unsigned. THis is rip-off britain aptly acronym'd R.O.B

I'll stick with bog standard freeview HD and keep my life, I've yet to see anything on Virgin or Sky that would justify the cost.

Just had my mate on MSN ranting about a bill she's had from VM lol! they can't seem to account for the charges hahahahaha effing muppets.

29-07-2010, 22:35	#2
darkan9el cf.member Join Date: Feb 2006 Posts: 15	Re: my virgin media rant I'm so glad I read these forums, Customer services (that term is used very loosely) seem to promise the earth and because of peoples apathy get away with removing any verbal agreements. Well I will not be using a Virgin media, they are con artists, which is a shame as I used to have NTL and didn't have a jot of trouble, no billing errors, nothing, my BB was rock solid and I got what I agreed. Since then the sharks have obviously moved in. If these people who take the calls can't have the decency to uphold their verbal agreements they shouldn't be taking calls. People, if you really have to have Virgin, record the conversation, ask for that deal in writing and read the contract cover to cover, don't sign and make amendments based on the verbal agreement, photocopy it and send it back unsigned. THis is rip-off britain aptly acronym'd R.O.B I'll stick with bog standard freeview HD and keep my life, I've yet to see anything on Virgin or Sky that would justify the cost. Just had my mate on MSN ranting about a bill she's had from VM lol! they can't seem to account for the charges hahahahaha effing muppets.