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Originally Posted by Masque
I would advise you to first remove your email address above.
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Both email addresses have gone to Silicon Heaven anyway.
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Tomorrow ring technical support as that is the only way that it can be resolved as it maybe what is known as an orphaned email address and will need to be raised to IT.
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Ah. I was trying to avoid having to try to explain this one to the first line tech support people as it's an awkward one. When I had the original problem with the lwernham address going bye-bye they eventually refused to help me as I "we don't support UNIX systems" (this was when Mac OS X first came out), despite the fact that the problem was on NTL's servers, not my machine so my OS had no bearing on the problem. I had to go into NTL's reception in Hook and demand to speak to customer services before I could get a call from a level 2 tech who fixed the problem.