[dan dority]

last year i was with sky for tv and virgin for my phone i also had a setop tv box from virgin which i never used[free basic chans}
so when i phoned virgin about getting vip package they told me id get it for £82 a month for 6 months then it would be £89 and id get broadband free for 2 months . they said i couldnt get 2 months free with tv as i was already a subscriber to tv.they also promised me free caller display.
they sent me a contract through the post which to my annouance i never paid it much attention as when i ordered my vip bundle the c/s was so nice and very clear to me.
then my first bill came through and it was for £93 so i phoned up virgin c/s
only to be told that virgin had no idea what i was talkin about. they said they had no record of the deal i struck over the phone with c/s originally .obviously they had some record of my deal but none of the perks i had negotiated.
so obviously i asked to cancell all my virgin services , only to be told i couldnt cancell as id agreed to a 12 month contract .
but my biggest shock came when the c/s accused me of trying to re negotiate my contract after signing it .
i then asked her if my original phone call to c/s had been recorded and if so could they listen to it and i could prove my point.
i was told that virgin dont record their phone calls with customers and that there was nothing i could do.
so i seethed with rage for a few days and then i gradually calmed down.
this all happened in january of this year and i wish i new about this forum back then then maybe i might have got the correct advice to deal with this.
rant over