Ok Thanks
I have finally managed to get through to someone who actually wanted to help rather then passing the parcel.
Was told that a form would be filled out to run a utility etc
and I was to ring back 5-6 working days to confirm that it had worked.
It appears that the specific dept that she went through to which knew what was going on was the
"2nd line team"
Hopefully it will work but I'm not that hopeful.
ntlhell it was callled back in the day.... somethings don't change