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Originally Posted by weesteev
Monopoly? Consumer Lack of awareness of other providers?
Is it what BT are doing right or what consumers are doing wrong?
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Or what competitors are doing wrong in failing to make people more aware of their products over BT's pretty mediocre offerings?
Consumers can only choose based on what they know to be available to them after all.
I must be missing the whole monopoly thing though. One national network operator that serves homes directly has to sell access to their infrastructure, at physical and logical levels, at regulated rates while another gets to keep it all to themselves so it'd appear that at retail and wholesale level there's only one national telecomms company in the UK that's allowed to run as a fully vertically integrated monopoly across the network, wholesale and retail level and it's not BT.
Even where there's no wholesale competition, so called 'Market 1' areas, there are still hundreds of retail offerings which a customer can avail themselves of both for broadband, telephony and line rental.