You really need to contact Virgin Mobile they will be able to give you the advise you need.
Which is the same advice I gave you in this thread.
http://www.cableforum.co.uk/board/34...ount-name.html
Quote:
9. Queries, disputes and contact details
9.1 Contact us: If you have a complaint or query about our Services, you can contact us at any time by calling the Team on 0845 6000 789 (789 from your Virgin Mobile handset) in the UK, by writing to us at Virgin Mobile, The Team, PO Box 2692, Trowbridge, Wiltshire BA14 0WX or by emailing us through our website which is www.virginmobile.co.uk. We will try to resolve your query or dispute as quickly as possible.
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