Cable Forum - View Single Post - not receiving e-mails from 'Freeserve' client

Church Mouse · 02-07-2010, 10:42

I have an 'ntlworld.com' e-mail address, have done all the necessary changes and all is ok, except for the last few days:-

I can send an e-mail to a friend with a 'freeserve.com' e-mail address and he receives it fine, but if he replies or sends me an e-mail it goes into his 'sent' box but I do not receive it and he does not get a bounce back e-mail.
He obviously thinks that I have received his message until I tell him otherwise.

Another friend, with an ntl.com address, has told me that the same thing happens to her.

I have tried to contact customer services to see if they are aware of any problem, but have been hanging on the phone until I get cut off.

Does anyone else have this problem with 'Freeserve' addresses.

I have no other problems with my e-mails.

Thank you.

02-07-2010, 10:42	#1
Church Mouse cf.addict Join Date: Jun 2003 Posts: 199	not receiving e-mails from 'Freeserve' client I have an 'ntlworld.com' e-mail address, have done all the necessary changes and all is ok, except for the last few days:- I can send an e-mail to a friend with a 'freeserve.com' e-mail address and he receives it fine, but if he replies or sends me an e-mail it goes into his 'sent' box but I do not receive it and he does not get a bounce back e-mail. He obviously thinks that I have received his message until I tell him otherwise. Another friend, with an ntl.com address, has told me that the same thing happens to her. I have tried to contact customer services to see if they are aware of any problem, but have been hanging on the phone until I get cut off. Does anyone else have this problem with 'Freeserve' addresses. I have no other problems with my e-mails. Thank you. Last edited by Church Mouse; 02-07-2010 at 10:45.