[danthompson]

xeepo - have you had any further progress with your interactive? I'm having a very similar issue.. first had it installed about 6 / 7 weeks ago, noticed as soon as the engineer left that interactive wasnt working.. phoned up, had someone come out 2 days later and they informed me it was a local fault and it'd be back up in 2 weeks. I waited 2 weeks and nothing happened, I called back and they sent another engineer a week later. He said it was a national fault and I should wait a week, so I did and nothing happened. I then called again and a few days later had a third engineer who replaced the box (losing us over 3 pages of recordings) but still no interactive. He said he'd refer it to networks and I should wait a week, I said that was fine but can someone please call me and update me! So, a week later and no phone calls, I called Virgin again and they sent another engineer out - he was very helpful and tried alot to fix it, including installing another box (again, losing recordings). He came back today as well and changed the cable, but still no result.. so he's gonna refer it to networks...

The first 3 engineers were pretty useless and just acted like they didnt care, the final guy has been much better, but still doesnt know whats causing the fault! It is getting annoying though as we were told one of the best things about Virgin was the interactive!