Quote:
Originally Posted by Digital Fanatic
Now when customers call through to Support, the same system recognises your home 'phone number and if you are on a cab that is part of an outage, then you will be played your full postcode back to you and then the fault information.
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Off topic question (appologies) when I phone Virgin and have to enter my phone number at the start of the call why does it
always tell me that I must have made a mistake and that I need to enter the number again before telling me there is a problem and carrying on without it. Has always done it but when I phone always end up in India and can't be bothered to explain this problem on top of the other query that I am phoning for!
As for the improved status page I think it's much better, was always as hastle trying to navigate around the old system this one is clear to see, enter my phone number (which it validates!) and then gives my three green ticks... simples!