This is so frustrating....back in January I was given the exact same number Nanor was given. And i have rung up every week for past 4 months, sometimes not quoting the fault reference, so they should have identified a separate issue with my cabinet.
Judging by the length of time it took with previous fault this "with planning awaiting a relief date" could be another 3 months ...................................unbelievable.
On the upside I suppose I'll be on these forums for another 3 months!