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**Stuart** · 17-04-2010, 22:20

As Masque says, phone and threaten to leave. They have sold you a device that is not of merchantable quailty, so they have a legal responsibility to replace or repair it, or refund the cost.

Did you order it from VM directly, or from an outside company (e.g. Carphone Warehouse, Phones4you)?

When I bought my n95 through a CPW store, they gave me an O2 one for use on a t-mobile contract. Worked fine, but when it broke, neither O2 or T mobile wanted to touch it..

17-04-2010, 22:20	#9
Stuart Cable Forum Team Join Date: Jun 2003 Location: Sarf east Luhndun. Services: Virgin for TV and Internet, BT for phone Posts: 24,243	Re: Virgin HTC HD2 As Masque says, phone and threaten to leave. They have sold you a device that is not of merchantable quailty, so they have a legal responsibility to replace or repair it, or refund the cost. Did you order it from VM directly, or from an outside company (e.g. Carphone Warehouse, Phones4you)? When I bought my n95 through a CPW store, they gave me an O2 one for use on a t-mobile contract. Worked fine, but when it broke, neither O2 or T mobile wanted to touch it.. __________________ Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.