My gamertags "kingste_"
I'll mention it to the CEO guy first before I go banding his contact details about, I dont want to pee him off lol seeing as you have explored all avenues and are now thinking of leaving VM maybe one of the CF team could put you in touch with them (hint hint CF team lol ) but I'll certainly ask him
One site I was using to check my quality of service and speed was
http://myvoipspeed.visualware.com/ dont know how reliable it is but it produces some funky graphs that look technical
I was hoping one of the resident brainiacs would have replied to you about the codewords, I only know what Ive been told and yours seem that low that I wouldnt have thought they would be a problem.