[Handfom]

Left it a week to post this update as I did have a few issues setting up the home broadband on the wireless router. However that was nothing more than teething problems and I have now resolved it.

The two enginneers turned up as expected at 8:00am on the Saturday and in all fairness, despite the fact that this was the 4th time it had been arranged, did a pretty good job. They were courteous, took their outside boots off when coming in, did a neat job of running the numerous cables around the house (2x V+ HD boxes, telephone and broadband) and did it in the 2 hours they said it would take. What more can you ask?

But then the issue was never with the engineers that turn up, more the processes that sit behind the organisation that have some serious gaps in. It still grieves me that I lost 2 days income, and whilst I know I am a well paid contractor, that was a serious amount of money to loose due to someone else's ineptitude. I have been compensated one month's fee's, so effectively have 3 months free. But if they'd compensated me the lost income, that'd be a couple of years free.

I am very grateful to this forum for the help you gave, as without this I would definitely be watching Sky now. This should give hope to those who find themselves in a similar situation in the future.

I am now off to offer my services to VM to analyse and remediate those poor processes.......