Quote:
Originally Posted by ezay
Unfortunatley that is all we have been given to feedback to the customers, We are trying to fix this problem ASAP. I am a frontline agent who has to take calls from people with this problem everyday.
Thanks,
Ezay
National Technical Support
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The issue is that they haven't purchased enough bandwidth to cover, not this meaningless stuff you're having to say. The statement is another way to cover up the big mistake that they made. I would really advise anyone who isn't happy to move to another supplier, Virgin National is a terrible service with no process or experience...and very little support for the guys who have to speak to the extremely irate customers caused by this mess.