Cable Forum - View Single Post - [Merged] Virgin National ADSL speed/congestion issues

Swipe · 20-03-2010, 11:47

Ever since early January I've been experiencing awful download speeds on evenings. In comparison, at 6am I can download a podcast at 800kb/s but in the evening it appears to max out at around 70kb/s. this prevents me from watching youtube vids at anything higher than 360 and makes live streaming video almost impossible. I signed up to the skyplayer (web based) and had to cancel as it wouldn't play without buffering every 30 secs even on the low quality setting.

At first I thought it was down to traffic management but it still happens from 7pm even if I've been out all day with the PC switched off. I figured it might be down to my local rural (non LLU) BT exchange being over subscribed but my parents live just down the road and are with BT broadband and theirs is fine all evening. I'm not sure what I can do aside from waiting in a queue for 60min on an 0845 number and then speaking to someone who will go through a script asking me to reboot my router etc. It appears to me that my ADSL route into VM is probably oversubscribed. Could someone point me in the direct of a VM support newsgroup where maybe someone could look into this?

20-03-2010, 11:47	#36
Swipe Inactive Join Date: Jan 2004 Location: Shropshire Services: VM National ADSL BB Posts: 128	Terrible evening speeds on national VM ADSL Ever since early January I've been experiencing awful download speeds on evenings. In comparison, at 6am I can download a podcast at 800kb/s but in the evening it appears to max out at around 70kb/s. this prevents me from watching youtube vids at anything higher than 360 and makes live streaming video almost impossible. I signed up to the skyplayer (web based) and had to cancel as it wouldn't play without buffering every 30 secs even on the low quality setting. At first I thought it was down to traffic management but it still happens from 7pm even if I've been out all day with the PC switched off. I figured it might be down to my local rural (non LLU) BT exchange being over subscribed but my parents live just down the road and are with BT broadband and theirs is fine all evening. I'm not sure what I can do aside from waiting in a queue for 60min on an 0845 number and then speaking to someone who will go through a script asking me to reboot my router etc. It appears to me that my ADSL route into VM is probably oversubscribed. Could someone point me in the direct of a VM support newsgroup where maybe someone could look into this?