Quote:
Originally Posted by BenMcr
A customer can cancel the contract anytime they like for whatever reason they like
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You know exactly what I meant
If the reason he went for a service was because of what it could offer him but then circumstances meant VM could no longer offer that service (and were not likely to be able to improve on it anytime soon) then I'm convinced that would be enough to allow him out of the contract without penalty, although there might be some discretion needed.