Quote:
Originally Posted by mgc_bb
Just keep calling till you get a samsung, dont put up the sa8300.
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Agreed! I have repeatedly reported problems with my silver V+ box (one of the originals) over the past couple of years, the most irritating is the sluggish response and frequent random freezings which sometimes recover and sometimes require a reboot. I've had engineers out 3 times and they never replace the box, only say "nothing wrong now, try rebooting next time".
Finally it got too much for me and I called Virgin Customer Services last night and said I want to leave to go to Sky. I'm not in a contract now, so asked for 30 days notice. At which point the rather excellent customer sales person (from Sheffield) set about the task of convincing me to stay. I told him I was perfectly happy with the Virgin service, but not the V+ HD box and the fact I keep getting fobbed off.
Tomorrow an engineer is coming with instructions to replace my box, and if I'm happy then they want to lock into a contract at a reduced monthly rate (saving £13/m).
I'll let you know if I get the new Samsung box. To be honest, I don't care what it is as long as it is reliable and responsive.
In summary, don't rest until you get the right result! We're customers in a competitive market - we have power!
Boz
V+ HD box (silver)
V box (small silver?)
XL TV package
M wireless broadband (10Mbit unlimited)
Talk Unlimited (free 24/7 UK calls)
Caller Display