Quote:
Originally Posted by Digital Fanatic
I know.. I wish they'd check before making statements like that.. it only causes the customer to be more annoyed as they call back expecting it to be fixed then.
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That's my issue. I've had different dates from CS, from a callback from CS manager (taken by my wife) and even conflicting dates given by newsgroup support in the space of a week. The various timescales given have been 'within 48 hours' (twice), 'within the week' (three times), mid/late March and now 12th April.
It's the inconsistency that really grates. I know the work has been put back but even after that was noted I've still been given different dates. Either they're not reading the ticket correctly or they're trying to fob me off, do they not realise the anger and frustration this creates? It's bad enough to have to wait five months for a fix but to be given misinformation so many times along the way is really beyond the pale.
I'm starting to question why I'm still with VM. I probably won't jump ship as I like the TV service, never had an issue with the phone and up to this incident never had a problem this bad with the internet. I know the service is great when it works and I know (from speaking to neighbours) that other ISPs in the area have been offering a service that's far from faultless but the timescale involved here truly is ridiculous.
At present I genuinely cannot use the service for practically all the purposes I want. I can't use VPN for work, can't stream video, can't use XBox Live or PSN, have problems downloading from iTunes and most importantly can't video chat with our parents. Both my parents and my wife's live outside the country and they want to see their 18 month old grandson whenever they can but we haven't been able to video chat since he was just over 13 months old!
The only plus side is the time you've taken to try and keep us up to date so thanks again for that.