Quote:
Originally Posted by cupcakes aka dd
Cheers for that. Just rang customer services and they said there was no fault known!
Where would I look to find info on remedy reference 1214258.
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Oh dear!.... some staff need to look at the Outage Page a little better! The fault will be a P2, so it's not posted to any Status Page.
You can get more info from the guys on the VM Newsgroups. HTH
---------- Post added at 13:56 ---------- Previous post was at 13:54 ----------
Quote:
Originally Posted by Paranoimia
It helps me/us, but it apparently doesn't help the helpline staff!
On the phone to them earlier. The recorded message says that they're aware of the lost channels and (apparently) hope to have them restored by 16:30 this afternoon.
As for the HD guide info - the person on the other end of the phone seemed oblivious to it, and has arranged for a tech to come out on Monday between 12:00 and 16:00! Guess I better keep a close eye on it, and cancel the tech if it gets sorted beforehand.
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They shouldn't have booked a tech for you.. AFAIK it is posted to the internal Outage Page and they should have advised you of such.