[Digital Fanatic]

Originally Posted by BEE84

Hi there
Ive been a VM customer for a few years now (BB & TV) and have now decided to go with a telephone line with VM as BT are charging me over £42 for line rental a quarter and change a few of my TV services (V+).

I rang customer services(retentions) a few days ago in regard of chaging some of my tv services and to add a phone line. I got a pretty sweet deal and the rep assured me that VM would cancel my BT line on my behalf and id be sent a final bill from BT once my number had been ported to VM.

With this is mind i told the rep to leave a note on my account and that i would call back in the week with a decision.
I rang today to go for the deal. This time another rep told me i'd have to contact BT and tell them that i was going to be transferring my number to VM and that they don't cancel for me.

So who is right and who is wrong? bearing in mind i would like to keep my original number and just leave BT.

I hope to hear from someone soon, thankyou.

Hi,

Virgin Media will sort your BT line out.. ** Don't cancel the BT line yourself as you may lose your BT 'phone number ** as Ben says you need to give Customer Care your BT account number and telephone number to port over your BT 'phone number.