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Old 11-03-2010, 10:47   #74
Digital Fanatic
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Re: Shocking service for months L18

Quote:
Originally Posted by pigmoth View Post
I left a message on the newsgroup today because for some reasons I wasnt particularly confident about the date and this is what I've been told....

"Hi David,

The information we were given in January was that the fix date should be
published soon, the actual date however would likely be 6 to 8 weeks
from this published date. Sadly the date has yet to be published so
unfortunately the 6 to 8 week period has not yet started."

Please tell me they've got this wrong, Digital...I've been waiting since October for this to be fixed and every time I'm given a time scale, it passes and I'm told to wait another 6-8 weeks. Is this just an arbitrary period support are told to give out as it would appear that I'm just being told this again and agian and I'm expected to just accept it when this passes. It was beyond a joke 3/4 months in. Now its getting to 5 months, almost half a year without anything happening to resolve this problem at all. I'm seriously depressed with this whole situation.
Hi David,

I'll check the ticket tomorrow for you and see if any updates are available.
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