[broadbandking]

Originally Posted by shrek

Hi Everyone thank you for your help contacted virgin customer services tonight and she was not all that bothered , she did say that they would do nothing until the complaints hit 93% which is not fair so I basically said drop me back down to 10 Meg which they have done , I will monitor this in the next few days, There basic don't care attitude is annoying
I have been with virgin when they were called NTL and are very upset to say the least.

There are no students round here nicking the bandwidth so I cant think what's happening

next call is to the ceo at Virgin ?

You can send a complaint to the CEO's office, they are normally very good and get things moving.