Cable Forum - View Single Post - VM DNS Issues

Stephen_U · 10-03-2010, 21:53

Hello all,
My first post here.
Unfortunately I am experiencing VM DNS issues.
I cannot resolve any of my sites or my customers sites through VM's DNS.
All my customers (who have VM accounts) have now switched over to either Open DNS or Googles public DNS and can now view their sites with no issues.
Problem is that it seems that if you are a VM customer and using the DNS defaults you cannot see the sites at all and receive 'server not found message' (Irregardless of UK geographic location)
As a result I am seeing, in Google Analytics and server logs, drops in traffic and conversions on all B2B and B2C sites.
I have contacted VM several times over this and have not received a satisfactory response - thus my post here.
As this is my first post and I do not want to be deemed as a 'spammer' - please PM me and I will provide the relevant details - IP's, Domain names etc.
I really would appreciate some assistance on this particularly frustrating issue.
Regards,
Stephen.

10-03-2010, 21:53	#1
Stephen_U Inactive Join Date: Mar 2010 Location: Bristol Services: 20Mb XL Posts: 5	VM DNS Issues - Domains do not resolve. Hello all, My first post here. Unfortunately I am experiencing VM DNS issues. I cannot resolve any of my sites or my customers sites through VM's DNS. All my customers (who have VM accounts) have now switched over to either Open DNS or Googles public DNS and can now view their sites with no issues. Problem is that it seems that if you are a VM customer and using the DNS defaults you cannot see the sites at all and receive 'server not found message' (Irregardless of UK geographic location) As a result I am seeing, in Google Analytics and server logs, drops in traffic and conversions on all B2B and B2C sites. I have contacted VM several times over this and have not received a satisfactory response - thus my post here. As this is my first post and I do not want to be deemed as a 'spammer' - please PM me and I will provide the relevant details - IP's, Domain names etc. I really would appreciate some assistance on this particularly frustrating issue. Regards, Stephen.