Cable Forum - View Single Post - VM Telephone ... who contacts BT me or VM? Conflicting answers need advice

BEE84 · 10-03-2010, 18:09

Hi there
Ive been a VM customer for a few years now (BB & TV) and have now decided to go with a telephone line with VM as BT are charging me over £42 for line rental a quarter and change a few of my TV services (V+).

I rang customer services(retentions) a few days ago in regard of chaging some of my tv services and to add a phone line. I got a pretty sweet deal and the rep assured me that VM would cancel my BT line on my behalf and id be sent a final bill from BT once my number had been ported to VM.

With this is mind i told the rep to leave a note on my account and that i would call back in the week with a decision.
I rang today to go for the deal. This time another rep told me i'd have to contact BT and tell them that i was going to be transferring my number to VM and that they don't cancel for me.

So who is right and who is wrong? bearing in mind i would like to keep my original number and just leave BT.

I hope to hear from someone soon, thankyou.

10-03-2010, 18:09	#1
BEE84 cf.member Join Date: Aug 2006 Services: TV PHONE-Canceled BB-Awaiting Billing....Priceless! Posts: 11	VM Telephone ... who contacts BT me or VM? Conflicting answers need advice Hi there Ive been a VM customer for a few years now (BB & TV) and have now decided to go with a telephone line with VM as BT are charging me over £42 for line rental a quarter and change a few of my TV services (V+). I rang customer services(retentions) a few days ago in regard of chaging some of my tv services and to add a phone line. I got a pretty sweet deal and the rep assured me that VM would cancel my BT line on my behalf and id be sent a final bill from BT once my number had been ported to VM. With this is mind i told the rep to leave a note on my account and that i would call back in the week with a decision. I rang today to go for the deal. This time another rep told me i'd have to contact BT and tell them that i was going to be transferring my number to VM and that they don't cancel for me. So who is right and who is wrong? bearing in mind i would like to keep my original number and just leave BT. I hope to hear from someone soon, thankyou.