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Re: Virgin Media installed - but I didn't order it!
Firstly get out the camera and take a load of pictures..
As well as the phone call I'd send a recorded letter off to them including photo's/deltails with a copy sent to your solicitor.. At least then you're covered as to what's caused to problem (otherwise they might just come back, remove everything and not repair the damage and you'll have no proof that it's caused by them)
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