Quote:
Originally Posted by pazor
The rep lied to him as im sure they do every call as they did when I changed my package nobody mentioned another 12 month. He is only one person doing the recording but VM are prob doing it to every call they take I know which one I think is the worst. I see a lot of VM staff complaining about the call, maybe it’s embarrassing and are trying to cover the fact they tell lies 
Naughty VM staff
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If you speak to me and say that you are recording the call I will just say go ahead as I have no problem with that, but I do have a problem with people thinking they can use a recorded call against an agent which they failed to inform them about.
To do so is breaking the law as it cannot be played to a 3rd party.