Quote:
Originally Posted by soulspawn
congrats, after a years you got your £40 back, i would of given up long before that just had it done with, when i was on the phone they were nice enough and got everything moved over from the previous owner in no time, i can only imagine that guy isn't working there and always double check with them what is happening. ask them to repeat the conditions!
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I haveen't been fighting against them for a year! I left it for a bit, always knew I was in the right so knew I would get there in the end. I thought some of the VM reps on here would have sorted it, but they tried to muddy the waters instead and talked rubbish. I emailed VM a week or so ago to complain, got a snotty woman who told me she would not refund anything. Emailed Neil Birkett a few days later and it was sorted the next day! Better £40 in my pocket than VM's and a kick in the nads for deceiving customers.
The rule to learn from this is : VM reps lie - ALWAYS record you calls