Quote:
Originally Posted by Russ
I don't think anyone is saying they're not polite. In fact their being almost too polite to the point of negative self esteem can make issues worse.
If I call up a company I'm not too bothered about courtesy etc, I just want my issued understood and dealt with.
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Do you know, I just got off the phone to eBuyer arranging a return. The Agent answered immediately and was straight to the point, couple of questions to confirm my identity, I described the fault, RMA accepted. Thankyou very much for the help. Call ended. Confirmation emails arrive.
Took about five minutes in all.
Why can't it always be like that.
