[sniper007]

Hi all. I used to be with NTL and have been with Virgin for years. I have been on broadband size L package or equivalent package since 2002. Never had a problem. My 10mb has always been solid and consistent. Other day I got upgraded to 20mb. For the first 24 hours it was ok. Then the speeds dropped. I've tried all different speed test sites including downloading from Virgin test servers as recommended by support line and speeds vary from 2mb to 12mb sometimes it goes up to about 18mb. Now, all yesterday it was at 20mb.

I phoned support and they said that they can see that my area has had very high network utilization since midday today, which I agree with. I'm now worried my area is oversubcribed, but surely I would have noticed this on 10mb? Or not? He said it should improve after peak time, but I'm writing this now at 21:45 and it's not.

Anyway, I have some concerns about what to do as I have just upgraded and entered a new 12 month contract but I want to opt out if I don't get the speed reliably. Can someone tell me if this is likely to be a one off, oversubscribed area or an issue with my line? Details below.

Currently as I type this I am getting 6mbps and I am NOT being capped. I am also connected directly to the modem. If I download 2 files at once from reliable test sites I get for example 400kbps and 600kbps on each. Other day I would get 1.2mbps on each file respectively or about 2.4mbps on one. My upstream seems to stay fairly constant at 0.7mbps which is fine. My ping used to be much better as well, it's now sometimes twice as much latency.




Ex NTL
Area: GU12
Modem is the little black one with 256 on the back

Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant MAC Address : XXXXXXXXXXXXX Serial Number : XXXXXXXXXXX Boot Code Version : 1.1.2c Software Version : 2.111.1002 Hardware Version : 1.9



Item
Status
Comments Acquire a Downstream Channel
402750000 Hz
Locked Connectivity State
OK
Operational Boot State
OK
Operational



Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 2.2 dBmV
Downstream SNR : 41.8 dB

Cable Modem Upstream Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 52.0 dBmV
Upstream Mini-Slot Size : 2




C:\>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 23 ms 23 ms 23 ms XXXXXXXXXX
2 23 ms 17 ms 35 ms glfd-XXXXXXXXX.network.virginmedia.net XXXXXXXXXXX
3 22 ms 30 ms 32 ms glfd-XXXXXXXXXX.network.virginmedia.net XXXXXXXXXXXX
4 20 ms 9 ms 18 ms glfd-XXXXXXXXXX.network.virginmedia.net XXXXXXXXXXXXX
5 40 ms 23 ms 14 ms redb-ic-XXXXXXX.network.virginmedia.net XXXXXXXXXXXXX
6 61 ms 59 ms 64 ms 212.58.239.249
7 29 ms 23 ms 27 ms 212.58.238.133
8 50 ms 33 ms 12 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.




C:\>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

Reply from 212.58.224.138: bytes=32 time=19ms TTL=119
Reply from 212.58.224.138: bytes=32 time=38ms TTL=119
Reply from 212.58.224.138: bytes=32 time=47ms TTL=119
Reply from 212.58.224.138: bytes=32 time=36ms TTL=119

Ping statistics for 212.58.224.138:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 47ms, Average = 35ms




(apologies if I stared out too much info in traceroute, but I wanted to be careful about Ips etc. If you need more tell me.


Thanks guys, appreciate the help.