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Re: Wireless Router
Well praise is due to VM on this occaision. At 2:00 I posted a comment on their website outlining my telephone conversation with 'Mark' and how disappointed I was that it seemed like I wasn't entitled to a free router unlike a new customer.
Within 30 minutes I had been telephoned direct by 'Craig' who said that they had reviewed the decision and as I was a long standing customer it only seemed fair that I should receive a free router to help with my connection problems. He has emailed me to say:
As promised in our earlier conversation, if you have any further issues
with your broadband service, please do not hesitate to contact me on.
I am available between 10am to 5pm Mondays to Fridays.
Your details will be taken and I can call you back to save the cost of
the call.
Once again, I apologise for any inconvenience caused.
All I can say well done VM - Customer Service at its best
TZ
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