[MarcusMel]

When I signed up for a fast internet I knew somthing had to wrong. Any system of communication can only be as fast as its slowest part - right!

Ok so in order to be fast the connection route to the computer with the information should be the fastest route it can find not the first route it finds and sticks to that route forever and a day.

What can I as a user do if the connection route finds a server that is having problems?

So far all I seem to be able to do is call technical (laugh now) help.

"If your modem is working there is nothing else I can do" technical help.
This is the well known high quality service we get these days. We have Earthquakes, Tsunami's and children in need asking the public to help and care but when it comes to caring about the public the answer is "Its not my job"

Its not that difficult to understand. A message is passed from server to server. If that server starts getting slow then an alternative server should be requested to do the work thus keep the server request load spread over several paths.

To check a path is ok I do from the command window (the old DOS window or run program cmd is it has now become, why keep changing when its not broke?) Sorry I digress. To check a path do a tracert (trace route) in a DOS window.

So now the promise of a fast internet becomes exploded. Takes 13 servers where it used to take less to make a connection and one of those servers it timing out.

I can tell you the IP address of the offending server 206.223.115.129 but what can I the customer do?

Well I am doing it here. Will someone who actually cares please get this server working speedily again or tell me how to get the computers to find a route that does not use this internet server point.

I wonder if Bill Gates would have this problem?