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sladedestiny · 04-03-2010, 15:38

Its Typical of Virgin Medias headless chicken syndrome. Depending on who you speak to and at what time of the day.

I have been a customer for around 8 years. In that time I have had no end of problems including being asked why I wanted certain services considering I was deaf!! A month or so ago I too wanted to upgrade to 50meg broadband. At the time it said NOTHING about new customers and I believe the price advertised was £28 per month. Great I thought I'll have some of that and see if for once Virgin Media can actually DO something that is supposed to be simple.

How wrong I was.

The price suddenly jumped from £28 to £55 per month! AS I WASN'T A NEW CUSTOMER.
Also when checking the Virgin site the advisor admitted that it was misleading and promised to express her findings so it could be changed.

I have a whole file full of Virgin Media cock-ups and misleads. Without doubt the worse company I have ever come across and as i have moved around a few times in the last 8 years I have been constantly hampered by being forced to start a new 12 month contract each time I have moved house.Otherwise I would have left long ago. I can't wait for this contract to end so I can find a company that doesn't crap on it's existing customers whilst dangling carrots in the faces of prospective new ones!!!!

04-03-2010, 15:38	#29
sladedestiny Inactive Join Date: Mar 2005 Posts: 3	Re: New customers vs Old customers Its Typical of Virgin Medias headless chicken syndrome. Depending on who you speak to and at what time of the day. I have been a customer for around 8 years. In that time I have had no end of problems including being asked why I wanted certain services considering I was deaf!! A month or so ago I too wanted to upgrade to 50meg broadband. At the time it said NOTHING about new customers and I believe the price advertised was £28 per month. Great I thought I'll have some of that and see if for once Virgin Media can actually DO something that is supposed to be simple. How wrong I was. The price suddenly jumped from £28 to £55 per month! AS I WASN'T A NEW CUSTOMER. Also when checking the Virgin site the advisor admitted that it was misleading and promised to express her findings so it could be changed. I have a whole file full of Virgin Media cock-ups and misleads. Without doubt the worse company I have ever come across and as i have moved around a few times in the last 8 years I have been constantly hampered by being forced to start a new 12 month contract each time I have moved house.Otherwise I would have left long ago. I can't wait for this contract to end so I can find a company that doesn't crap on it's existing customers whilst dangling carrots in the faces of prospective new ones!!!!