Hi,
I have a netgear WGR614 v5 router that was purchased through telewest (as was) and has worked fine for the last five years. Recently, it has been dropping the Internet connection whilst still showing a strong wireless signal and only turning it off and on rectifies the problem.
No worries I thought, Virgin will send me 1 free of charge as I havent had one from them before and as an existing customer I should be entilted to it as if i was a new customer taking my level of service.
Unfortuntately they want to charge me a 1 off payment of £50 for a new router or upgrade my Internet to qualify.
has anyone else managed to get a free wireless router while not changing any levels of service or am I wasting my time here? If so, does anyone have any tips on how to convince them I qualify
Cheers
TZ