[mersey70]

I send an email pointing out I was unhappy and an adviser called me back who clearly knew what she was talking about. She thoroughly checked and advised that Caller ID is definitely not available and furthermore she had no information on future availability so she covered all bases and said she cannot guarantee it will be available to me any time soon.

She offered to cancel just the telephone service with no early termination fee if I preferred to go to BT or if I wanted to keep the phone and sign a new 12 month contract for all 3 services (ive only been with them for just over 2 months anyway) she reduced the monthly sub and offered a discounted V+ box which I was happy to accept