Quote:
Originally Posted by mersey70
Hi I live on the Wirral (CH41) and tried to order Caller ID yesterday. I was told by an adviser that it is not available. I asked her about what switch I was on and when I might be able to get the feature and she got very annoyed and basically said I just have to wait. I have only been a customer since December and whilst the actual service is generally ok (no better or worse than BT/Sky on a whole for me) my experience of their Customer Services has not been too hot although if I am honest I wouldn't like to have to do their job.
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Their is no excuse for being rude (that goes both ways either from the customer or the customer service rep) if i was rude to my customers not only would i not have any customers left i would probably get punched as most of my customers are 6ft+ and built like brick "s" houses
and i've always found if you want something they are more likely to go the extra if you are polite, but then as you found out it doesn't always work perhaps you got one having a bad day (still no excuse!!)
