Cable Forum - View Single Post - Have reported Virgin Media to BBC Watchdog

Rainman · 01-03-2010, 22:48

[QUOTE=dougthrow;34972960]Success, after asking VM for complaints policy and threatening to take it further, including naming the CEO as a point of contact, we have in writing that the full amount over paid will be refunded.
Thanks for the advice and pointers.

Well done doughtrow in sticking at it to sort this out and its also good to see that VM showed a bit of sense in sorting it out. gives you a bit of respect for VM .
I did ask my friends to check their bills as they also changed from dial up to broadband some time ago and theirs looks OK

01-03-2010, 22:48	#48
Rainman cf.member Join Date: May 2009 Posts: 42	Re: Have reported Virgin Media to BBC Watchdog - do the same [QUOTE=dougthrow;34972960]Success, after asking VM for complaints policy and threatening to take it further, including naming the CEO as a point of contact, we have in writing that the full amount over paid will be refunded. Thanks for the advice and pointers. Well done doughtrow in sticking at it to sort this out and its also good to see that VM showed a bit of sense in sorting it out. gives you a bit of respect for VM . I did ask my friends to check their bills as they also changed from dial up to broadband some time ago and theirs looks OK