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Old 01-03-2010, 19:52   #47
dougthrow
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Join Date: Feb 2010
Posts: 5
dougthrow is an unknown quantity at this point
Talking Re: Have reported Virgin Media to BBC Watchdog - do the same

Success, after asking VM for complaints policy and threatening to take it further, including naming the CEO as a point of contact, we have in writing that the full amount over paid will be refunded.
Thanks for the advice and pointers.
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