Cable Forum - View Single Post - Have reported Virgin Media to BBC Watchdog

dougthrow · 01-03-2010, 19:52

Success, after asking VM for complaints policy and threatening to take it further, including naming the CEO as a point of contact, we have in writing that the full amount over paid will be refunded.
Thanks for the advice and pointers.

01-03-2010, 19:52	#47
dougthrow Inactive Join Date: Feb 2010 Posts: 5	Re: Have reported Virgin Media to BBC Watchdog - do the same Success, after asking VM for complaints policy and threatening to take it further, including naming the CEO as a point of contact, we have in writing that the full amount over paid will be refunded. Thanks for the advice and pointers.