Quote:
Originally Posted by Pauls9
At the risk of being shot down:
If you record such a conversation without initially asking permission but then feel the need to present it in court, you could ask permission then. If the employee refuses, the court could draw the conclusion that the recording would show that they are now lying.
Maybe?
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It would be inadmissible from the start as no permission was asked even if it proved the person with the recording was actually in the wrong, the law is quite specific in this respect.
I for one would allow each and every customer to record my calls if requested as I have nothing to hide as all I am doing is diagnosing a fault.