Quote:
Originally Posted by Aragorn
I guess you need to ask yourself -
Was the up to 12Mb quoted in writing?
Did you complain about the actual speed within 30 days of phone install? Any evidence of this?
If no to either or both, you probably haven't got much hope  I would imagine Sky have their contract tied up in small print knots.
---------- Post added at 14:19 ---------- Previous post was at 14:13 ----------
Have a look here for more views on Broadband complaints.
---------- Post added at 14:20 ---------- Previous post was at 14:19 ----------
BTW, did you check samknows to see what they say about your likely ADSL speed? |
I did ring them within 30 Days, I rang them about 5 times a week regarding the speeds, there was nothing in writing to do with the 12mb they promised.
I looked at Samknows and got this........
The following services are available in your location:
BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
BT Wholesale SDSL
AOL LLU
O2 / Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
Tiscali LLU
Tiscali TV (via Tiscali LLU)
Orange LLU (Formerly Wanadoo)
However, majority of companies I have spoken to cant offer any more speed than 2.5mb, we do get 2.5 at the moment but it drops a lot at night, Sky was worse than we have now.