[Barewolf]

Hi,


Back in August 2009 I contacted Sky because I was looking for a different Broadband Provider and I cant get Virgin here, the Woman I spoke to told me that they were able to offer me the 20mb Broadband package, along with the phone package.

I decided to get the Sky TV package, Phone , and Broadband. The main reason I chose them was because the woman I spoke to said

"We can offer you 20mb"

I asked her realistically what Broadband connection I would really get, as everyone else had only been able to offer 8mb. She replied "At least 12mb During evenings".

I also read on Sky webpage that within 30 Days of your Sky HD box being installed, your phone and broadband would be activated, for some reason I cant find this statement now.

When they Installed the Sky HD box we rang them up numerous times about the phone and broadband, we eventually got connected in November, nearly 2 1/2 Months after the Sky HD Box.

If this wasnt bad enough, our broadband connection was 0.5mb.

I was constantly ringing Sky about the broadband speeds over the Christmas period, but they told me that we were too far from the exchange so they couldn't do anything.

Obviously i was furious, I already had to pay a cancellation fee from my other provider to join Sky on the promise we would have at least 12mb During the evenings, and now I was being told this.

I wrote them a letter highlighting all these points and told them I did not want the broadband, or phone services, and that I would not be paying them a cancellation fee because they told me false information and did not install the services in the time frame they said.

I got a letter back saying that I was on a min 12 Month Contract and that I couldn't cancel.

Surely this cant be true? I know I saw the information on their website that said the phone and broadband would be installed within 30 days, and they didn't do it for 2 1/2 Months.

Thats grounds for me to cancel isn't it?

I really don't know what to do regarding this issue, and now it seems we're paying 2 Companies for the same services but only using one.