Cable Forum - View Single Post - Have reported Virgin Media to BBC Watchdog

dougthrow · 22-02-2010, 19:23

The saga continues.
VM say that it is up to the customer to cancel an old dial up service when changing to broadband. Can't say I was ever told this when I changed, but they can not prove that they have told a customer this or track if this was ever asked for. And despite taking over £500 not due to them, they still offer only £180. perhaps VM are tilting to the dirty tricks that Richard Branson has always fought against.

22-02-2010, 19:23	#43
dougthrow Inactive Join Date: Feb 2010 Posts: 5	Re: Have reported Virgin Media to BBC Watchdog - do the same The saga continues. VM say that it is up to the customer to cancel an old dial up service when changing to broadband. Can't say I was ever told this when I changed, but they can not prove that they have told a customer this or track if this was ever asked for. And despite taking over £500 not due to them, they still offer only £180. perhaps VM are tilting to the dirty tricks that Richard Branson has always fought against.