[rickymallory]

Mum has decided we will be dropping the phone and just having BB XL... we're fully entitled to drop the phone? I think you can alter your package once every three months. if VM say no mum said we would still keep the phone but just not use it.

One of the reasons is they keep messing up the street cab and crossing the lines, we can hear other people talking on our line sometimes.. They fixed it once but it's still like it, we were getting other peoples calls at one point.

This should be £30/m + £5/m payment processing fees?

BB XL is £30 (without phone) AFAIK (says on the website) but on our bill it says we're being charged £37 with a £17 discount for having the phone.

Anyways, something isn't right somewhere my mum thinks especially as we're being charged for the XL BB when it was supposed to be compensation for 4 months at the cost of BB L, When they phone VM tomorrow I think Hell will break loose.