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rickymallory · 20-02-2010, 22:25

Yeah, the 20Mb upgrade wasn't an 'upgrade' as such... it would be 20Mb for 4 months then go back to 10Mb (no extra charge)... but it seems that something has gone wrong and it's being classed as a permanent payed upgrade.

This was due to the bills not showing up and then us ending up having to pay £10 late payment charges every month.

I think we will definitely drop the phone... the XL BB will be £30 a month + £5 processing charge = £35? That does seem much more affordable.

But still we need to try and clear this £114.04 arrears from the account. that won't be easy.

20-02-2010, 22:25	#38
rickymallory cf.addict Join Date: Jan 2010 Age: 20 Services: VM BB XL (30Mb), Phone M, Sky TV (Free channels only). Posts: 125	Re: We've been disconnected... again :( Yeah, the 20Mb upgrade wasn't an 'upgrade' as such... it would be 20Mb for 4 months then go back to 10Mb (no extra charge)... but it seems that something has gone wrong and it's being classed as a permanent payed upgrade. This was due to the bills not showing up and then us ending up having to pay £10 late payment charges every month. I think we will definitely drop the phone... the XL BB will be £30 a month + £5 processing charge = £35? That does seem much more affordable. But still we need to try and clear this £114.04 arrears from the account. that won't be easy.