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rickymallory · 20-02-2010, 16:44

I was meant to say the email address that you use to sign into 'my virgin media'. I stupidly set my step dad up as the default email address with access to that. The broadband account is in my mums name.

He's since changed the password for his email address... I've seen about recovering it but now it's saying even the one I set him up with isn't the default account for 'my virgin media' when I try to recover. So I think he's changed a few things about.

I have since not been able to use the email address I set up and my mums @ntlworld.com address says it doesn't exist anymore.

I suppose we will have to phone up and ask them to reset the email accounts too?

20-02-2010, 16:44	#21
rickymallory cf.addict Join Date: Jan 2010 Age: 20 Services: VM BB XL (30Mb), Phone M, Sky TV (Free channels only). Posts: 125	Re: We've been disconnected... again :( I was meant to say the email address that you use to sign into 'my virgin media'. I stupidly set my step dad up as the default email address with access to that. The broadband account is in my mums name. He's since changed the password for his email address... I've seen about recovering it but now it's saying even the one I set him up with isn't the default account for 'my virgin media' when I try to recover. So I think he's changed a few things about. I have since not been able to use the email address I set up and my mums @ntlworld.com address says it doesn't exist anymore. I suppose we will have to phone up and ask them to reset the email accounts too?